Shrutidhara Kakoti
July 4, 2024
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Since the advent of ChatGPT, conversational AI has received a significant boost across various industries. Conversational AI is no longer just automating minor tasks; it can now solve complex issues and provide meaningful resolutions to customers. This transformative technology enhances customer interactions by understanding context, emotions, and intent, leading to more personalized and effective communication.
Conversational AI has found applications across diverse industries, enhancing customer engagement, operational efficiency, and service delivery. In healthcare, conversational AI facilitates patient interactions through virtual assistants that offer personalized medical advice and manage appointment scheduling. In finance, conversational AI powers virtual financial advisors, providing real-time investment insights and transaction support. Retail utilizes chatbots for personalized shopping experiences, product recommendations, and customer support. In education, conversational AI supports virtual tutoring and adapts learning materials to individual student needs.
Many conversational AI companies in the US are significantly revolutionizing contact center operations. These companies are improving efficiency, ensuring better compliance, and enhancing customer satisfaction by leveraging advanced AI technologies. Let’s take a closer look at the top six conversational AI companies leading the way in the USA:
Here are the top 6 conversational AI companies in the USA:
Amazon Lex
Amazon Lex is a fully managed AI service equipped with advanced natural language models to design, build, test, and deploy conversational AI interfaces within any application using voice and text. Amazon Lex also powers the Amazon Alexa virtual assistant. Released to the developer community in April 2017, Amazon Lex can be used for a variety of conversational AI interfaces, including chatbots for web and mobile apps, as well as interactions for robots, toys, drones, and more. While Amazon Alexa Voice Services allows developers to integrate Alexa into their devices, Amazon Lex provides flexibility for end users to interact with any type of assistant or interface, not just Alexa. As of February 2018, users can define responses for Amazon Lex chatbots directly from the AWS management console.
Freshworks
Freshworks Inc., founded in 2010 in Chennai, India, is a cloud-based software-as-a-service company. It offers cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. One of its key products, the Customer Service Suite, is an all-in-one conversational AI customer support solution that enhances business-customer interactions. The suite enables personalized self-service experiences with conversational AI-powered chatbots, helping businesses optimize operational efficiency and deliver exceptional customer support. The Customer Service Suite equips businesses to anticipate customer needs and deliver unparalleled service experiences by providing a comprehensive view of customer conversations and integrating various tools using conversational AI.
Sprinklr
Sprinklr is an American software company based in New York City that develops a SaaS customer experience management (CXM) platform. The Sprinklr platform integrates various applications for social media marketing, social advertising, content management, collaboration, employee advocacy, customer care, social media research, and social media monitoring.
Sprinklr has integrated AI across four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights, along with self-serve offerings. This unified platform, built on a single codebase with an operating system approach, provides customers with the tools they need to deliver exceptional experiences. By enabling seamless collaboration among customer-facing teams, markets, and geographies, Sprinklr offers brands a unified digital edge.
Skit.ai
Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts with consumers via their preferred channel, elevating consumer experiences and consequently boosting recoveries. Skit.ai has automated collection calls for many collection agencies in the US and several major banks in India.
Skit.ai is revolutionizing the accounts receivables industry by enabling companies to automate and accelerate consumer interactions at scale using conversational AI. By integrating existing dialer systems, seamless conversational capabilities powered by Generative AI, and fast campaign analytics, Skit.ai’s suite of multichannel conversational AI solutions retains context across channels, boosting efficiency and elevating consumer experiences.
Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY.
Yellow.ai
Yellow.ai, formerly known as Yellow Messenger, is a multinational company headquartered in San Mateo, California, specializing in customer service automation using Conversational AI. Founded in 2016, the company provides an AI platform designed to automate customer support experiences across chat and voice channels. Supporting more than 135 languages and over 35 channels, Yellow.ai has become a global leader in generative AI-powered enterprise customer service automation. Yellow.ai’s platform helps enterprises achieve exceptional efficiency in customer service while significantly reducing operational costs. Their solutions cater to customer support, employee experience, and sales across BFSI, retail, and healthcare industries. The platform features an enterprise-grade conversational AI system with a no-code builder, making it accessible and adaptable for various business needs.
Kore.ai
Kore.ai develops an enterprise conversational AI and generative AI platform designed to help organizations design, develop, test, and manage chatbots for both internal and customer-facing scenarios. The company’s innovative platform, no-code tools, and solutions deliver comprehensive customer and employee experiences, from automated to human-assisted interactions, and support the creation of generative AI-enabled applications. Kore.ai adopts an open approach, allowing companies to select the LLMs and infrastructure that best suit their business needs and assists customers in navigating their AI strategy. With a strong patent portfolio and recognition as a leader and innovator by top analysts, Kore.ai is headquartered in Orlando and supported by a global network of offices.
DISCLAIMER
This list is based on personal research and experiences, along with information gathered from various online sources, including web articles and search engine results. It is not intended to imply any specific ranking order and should be used solely as a reference guide.
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