Deliver round-the-clock support and hyper-personalized experiences

Augmented Voice Intelligence for Travel and Hospitality

Delivering Measurable Business Outcomes
Up to 0
Automation of Your Customer Support Effort
Up to 0
Reduction in Operational Costs
Over 0
Customer Satisfaction Scores
Up to 0
Reduction in Average Handle Time

24/7 Support, No Conditions Apply

With Skit’s Digital Voice Agents, provide round-the-clock support for customers who want their queries resolved. Allow them to access status updates, travel policy information and more, no matter the time of day, without compromising on service quality. Relay important updates to customers at appropriate times without having to wait for business hours. Augment your human agents’ schedules by letting the digital voice agent take control during late hours and holidays.

High-Performing Hyper-Personalized Experiences

Right from evaluating travel options and packages to post-travel feedback, understand your customers’ tastes and deliver truly personalized travel experiences. Leverage powerful data across their travel history, search data and travel preferences to unearth insights into what they’re looking for. Keep up with customer expectations and deliver top-notch experiences that bolster high customer loyalty and CLTV.

Elastic Support That Rises To Meet Surges

Say hello to a human-AI collaboration that will keep your support levels high, even in times of call surges. Be it a service disruption or any other event that brings in high call volumes, Skit’s Digital Voice Agents can handle the challenge—from reassuring thousands of customers to sharing important information with them. This allows your human agents to handle complex situations without being overwhelmed. The digital voice agent also ensures that your customers get waitless support, leading to higher customer satisfaction.

Grow Your Business
with Voice AI

Round-the-Clock Customer Support

Faster Resolution and Turnaround Times

Improved Customer Satisfaction

Cost Optimization

Tailor-Made Solutions for Travel and Hospitality

Lead Generation And Qualification

Account Management And Loyalty

Booking Management

Billing And Payments

Personalized Travel Planning And Offers

Customer Support

Customer Feedback

Proactive Alerts, Reminders And Information

The ability to connect with Axis Bank's core technology is complex and therefore we wanted a partner who is willing to be agile, flexible to work with us and develop this product to suit our environment.

Contact Center Modernization. Augmented by Voice AI.

Get started with the AI-powered augmentation of your customer service efforts today.