With Skit’s Digital Voice Agents, provide round-the-clock support for customers who want their queries resolved. Allow them to access status updates, travel policy information and more, no matter the time of day, without compromising on service quality. Relay important updates to customers at appropriate times without having to wait for business hours. Augment your human agents’ schedules by letting the digital voice agent take control during late hours and holidays.

Right from evaluating travel options and packages to post-travel feedback, understand your customers’ tastes and deliver truly personalized travel experiences. Leverage powerful data across their travel history, search data and travel preferences to unearth insights into what they’re looking for. Keep up with customer expectations and deliver top-notch experiences that bolster high customer loyalty and CLTV.

Say hello to a human-AI collaboration that will keep your support levels high, even in times of call surges. Be it a service disruption or any other event that brings in high call volumes, Skit’s Digital Voice Agents can handle the challenge—from reassuring thousands of customers to sharing important information with them. This allows your human agents to handle complex situations without being overwhelmed. The digital voice agent also ensures that your customers get waitless support, leading to higher customer satisfaction.