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0-0-7 Self-Service

AI-Powered Self-Service
for Flawless Customer Experience

Deliver zero wait times, zero hold time, and 24/7 support to ensure perfect customer satisfaction—the only “007” agent you’ll ever need! Empower your customers with Generative AI to resolve their inquiries through intuitive workflows. 

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Enterprise-Grade Omnichannel Self-Service Unified, Intuitive, Intelligent.

Skit.ai’s Omnichannel AI is the next frontier of self-service, enabling customers to get support across multiple channels
and languages without having to repeat themselves. The GenAI-powered customer support strategy engine helps
users resolve queries quickly and effortlessly. 


Unified channels

Skit.ai offers 24/7, end-to-end conversational automation across multiple channels
and in multiple languages, enabling users to move from one channel to the other
seamlessly.


Intuitive workflows

Our solution has been trained on over a billion conversations, utilizing intuitive workflows to help users effortlessly resolve their queries. With advanced Customer-Facing NLP models, it guides customers through the simplest and most effective paths to resolution.


Intelligent resolution

We built our solution for a wide range of use cases to help solve every user query accurately and easily. Our LLMs continuously learn from every user interaction to
deliver hyper-personalized experiences.

Provide Instant, Multilingual Self-Service Responses for a Seamless, Top-Tier Customer Experience

2X

End-to-end resolution through self-serve

30%

Reduction in agent transfer

3.5- 4.5

Average CSAT score

24/7

Customer support

AI-Powered Customer Conversations for Elevated CX

Never miss an inquiry—our AI agents work around the clock to support your business.

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Skit.ai’s virtual agents provide high intent accuracy, as the LLMS are
trained for various use cases. The result — efficiency, speed, and first-call
resolution with cognitive understanding.

Our humanoid voicebots, along with our chat, SMS, and email bots, are
designed to be empathetic and create a seamless Human-Machine Interface
(HMI) connection for more natural and engaging interactions.

Enable users to continue a conversation across multiple channels without
having to repeat any information, as every bot has access to the context
of previous conversations, delivering a seamless customer experience.

Our Generative AI-powered decision engines excel not only at resolving
inquiries but also at providing personalized recommendations, benefitting
both the customer and the enterprise.

Track your virtual agent performance and improve conversation outcomes
with data-based insights. With performance reporting and analytics, you have
full visibility into customer service KPIs, so you can make informed decisions to
optimize the self-service experience.

Effortlessly Integrate with
Your Existing Tech Stack

Skit.ai’s Conversational AI solution includes
out-of-the-box integrations with the most popular
CRM, telephony, payment gateway, SMS, and
spam monitoring platforms. We also offer
customized integrations.

Learn More about Integrations

The great thing about Skit.ai is that it's the best of both worlds. If you're talking with somebody who
prefers or would like the anonymity of speaking to an automated service, it can do that. We've seen a
result of that ability to collect more money without actually having a live agent touch the call.

Sawyer Dietz, Vice President at Southwest Recovery Services

We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful.

Daniel Klein, CEO at Uown Leasing

Latest reads from Skit.ai

Explore Resources

Featured Resource

An Introduction to Large Collection Models

We leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.

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Blog

Don’t Miss a Single Collection Opportunity with 24/7 Inbound Support

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Blog

Beyond Automation: Embracing Conversational AI for Smarter, More Efficient Debt Collections

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