Our Technologies

Explore the tech behind our success

Our solutions
  • Conversation Monitoring

    This analyses the conversations to inform on when the customers call. It understands conversational patterns to show why and how the customers are calling.

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  • Contextual conversation clustering (C3)

    C3 is our proprietary technology that intelligently identifies hidden conversational patterns in interactions between customer and VIVA or agents.

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  • Idiolect layer

    The Idiolect Layer allows VIVA to create a unique customer profile in real-time based on an individual's speech attributes.

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