[Guide] Transforming Insurance Customer Experience Through Voice AI

We’ve entered a new phase in which consumers are actively thinking of buying insurance policies instead of waiting to be sold one. This behavioural shift is driving massive growth for insurance companies.

However, to manage the surge insures need to embrace scalable digital solutions. To deliver personalised CX at scale, most insurers are turning to Voice AI. In fact, according to PwC, “Cognitive AI spending among insurers is expected to rise to $1.4 billion by 2021”.

This guide helps show the different ways insurers can benefit from Voice AI and answers questions like -

  • Where in the customer journey can insurers leverage Voice AI?
  • What ROI can insurers derive by implementing such a solution?

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