Reimagining Banking Contact Center CX with Voice AI (The Why, How & What)
With over 79% of banking executives agreeing to the need to dramatically re-engineer customer experience (Accenture Report), most banks are turning to AI to solve CX challenges. Voice AI, for example, has proven to be very effective in providing personalized banking experiences to customers at scale.
To help banks to derive the maximum potential from voice bots, the whitepaper aims to cover -
- An in-depth breakdown of how voice bots work and different components that power it
- Different ways banks can leverage voice bots and examples
- Success stories of banks who've implemented voice bots
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