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Case Study

Transfinancial Companies, LLC Automates First and Third Party Collection, Boosting Connectivity and Right-Party Contact Rates

Transfinancial Companies has optimized first and third-party collections by automating over 400,000 calls, significantly enhancing connectivity and Right-Party Contact (RPC) rates. Through automating RPC and Promise-to-Pay (PTP) workflows, agent availability has increased, driving productivity improvements. The automation efforts led to a 48% increase in connectivity, allowing for better account penetration and overall efficiency in the collections process.

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