Blog
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Is Bias in AI Inevitable?
An Introduction to Bias in AI Artificial Intelligence has transformed industries worldwide, reshaping how businesses operate, governments function, and individuals interact with technology. From healthcare and finance to retail and law enforcement, AI is driving efficiency, innovation, and decision-making at an unprecedented scale. However, as AI continues to integrate into society, its growing influence has […]
October 28, 2024
What is RAG? A Deep Dive into Retrieval Augmented Generation
The field of AI is advancing rapidly, especially in large language models. Prominent models like GPT-3 and GPT-4 have impressive capabilities in generating coherent, human-like text. However, these models face a significant limitation: they rely solely on the data they were trained on, often leading to outdated or contextually incorrect information. As a result, the […]
September 27, 2024
What Are the Most Important Integrations for a Conversational AI Platform?
You are ready to adopt a Conversational AI or Voice AI solution for your contact center, or you are in the process of adopting one—congratulations! Now is the time to think about integrations. In this article, we’ll discuss the benefits of integrating your Conversational AI platform with various tools and applications to transform your tech […]
Tags: integrations
September 26, 2024
How To Achieve A Positive Customer Experience in Collections with AI
Debt Collection and Positive CX: Is It an Oxymoron? Customer experience and debt collection might seem like an oxymoron at first glance. After all, for most people, the thought of being reminded about an outstanding debt is far from enjoyable. The perception of collection calls as uncomfortable or even stressful is widespread. However, just because […]
Tags: personalization, cx, customer experience
September 24, 2024
Beyond Automation: Embracing Conversational AI for Smarter, More Efficient Debt Collections
Over the past year, debt collection agencies have started using Conversational AI as part of their AI adoption strategy to enhance their collection processes. Early adopters have already seen significant benefits from adopting this technology. Recently, there has been a substantial advancement in the AI industry with the introduction of large language models (LLMs). These […]
Tags: Voice AI, Agent Attrition, Call Automation, customer experience, debt collection
What to Look for When Purchasing a Conversational AI Solution for Collections
You’ve been exploring Conversational AI as a possibile solution to automate your debt collection agency’s operations; you’re considering adopting AI to scale outbound and inbound calls and other interactions for collections. Congratulations—you’re in the right place. What next? A Conversational AI solution can significantly reduce your business’ collection costs and improve the success rate and […]
Tags: collections, debt collection
September 17, 2024
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