Compliance violations are expensive. Staying compliant shouldn't be.
Every debt collection call matters. And every call needs the right opening. The Mini Miranda warning, "This is a call from a debt collection agency", is an FDCPA requirement. It's simple. Yet violations happen constantly. Collections Intelligence makes sure it never happens to you. On every single call.
Debt collection compliance isn't static. Every quarter brings new federal and state regulations. The Quality Agent gets ahead of them, automatically.
New consent requirements for outreach.
AI agents must disclose they're not human.
Bias audits & risk management required.
Wherever your consumers are, state debt collection rules are applied automatically to all fifty states, every region.
Disputes happen. When they do, you need proof. Collections Intelligence logs every call, SMS, email, and action in an immutable litigation-ready audit trail. Seven-year retention. Consumer-searchable. Legally defensible.
Consumers are skeptical of AI. Transparency builds trust. When a consumer asks "Who am I speaking to?", Collections Intelligence answers honestly.
The Framework
ISO/IEC 27001 certified. PCI-DSS compliant. Encryption at rest and in transit. Multi-factor authentication on all privileged access. Your compliance data is protected like it's our own.
Security & Data Protection
ISO/IEC 27001 certified. PCI-DSS compliant. Encryption
at rest and in transit. Multi-factor authentication on all
privileged access. Your compliance data is protected
like it’s our own.
Trust Center
Independently audited and continuously monitored. Here’s the proof behind the platform
Type II
Type II
Compliant
Compliant
Compliant
continuously monitored
Encryption key access restricted
Privileged access to encryption keys is restricted to authorized users with a business need.
Unique network system authentication enforced
Authentication to the production network requires unique usernames and passwords or authorized SSH keys.
Remote access MFA enforced
Production systems can only be accessed remotely by authorized employees using multi-factor authentication.
Remote access encryption enforced
Production systems can only be remotely accessed by authorized employees via an approved encrypted connection.
Infrastructure performance monitored
A monitoring tool tracks systems, infrastructure, and performance, generating alerts when predefined thresholds are met.
Production inventory maintained
A formal inventory of production system assets is maintained.
Password policy enforced
Passwords for in-scope system components are configured according to company policy
MDM system utilized
A mobile device management (MDM) system centrally manages mobile devices supporting the service
Data encryption utilized
Datastores housing sensitive customer data are encrypted at rest.
Control self-assessments conducted
Control self-assessments are performed at least annually to confirm controls operate effectively, with corrective actions taken on relevant findings within committed SLAs.
Data transmission encrypted
Secure data transmission protocols encrypt confidential and sensitive data sent over public networks.
Vulnerability & system monitoring established
Formal policies outline requirements for vulnerability management and system monitoring.
Whistleblower policy established
A formalized whistleblower policy and anonymous communication channel let users report potential issues or fraud concerns.
Risk assessment objectives specified
Objectives are specified to enable identification and assessment of risk.
Risk assessments performed
Risk assessments are performed at least annually, identifying environmental, regulatory, and technological threats — including the potential for fraud.
continuously monitored
Cloud Provider
United States, Canada, India, Indonesia
IT
United States, Canada, India, Indonesia
IT
United States, Canada, India, Indonesia
Telephony
United States, Canada
IT
Engineering
Customer support
Cloud monitoring
