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Collections and AI
Built to perform across the customer journey.
Southwest Recovery Services Scales with Skit’s Automated Collections Software Without Adding A Single Headcount
How Skit.ai’s automated collections software answered every call, reached every account, and recovered $100k from a multi-industry portfolio, entirely without human agents.
The Company
Southwest Recovery Services, a Dallas-based BPO and financial services leader, operates across multiple states including Ohio, Florida, and Georgia. Since 2004, the firm has developed cross-incustry expertise in medical, subprime, B2B, and B2C debt. To manage its diverse, large-scale portfolio, Southwest needed a compliant, scalable automated collections software solution that could handle both sides of the phone.
The results we’ve achieved so far with Skit.ai’s Voice AI solution have been exceptional.
CEO at Southwest Recovery Services
What the data showed
| Dimension | Insight |
|---|---|
| Portfolio profile | Multi-industry BPO spanning medical, subprime loans, property management, B2B, and B2C debt across six states — each with distinct consumer profiles, compliance requirements, and optimal outreach timing. |
| Consumer intent signal | Consumer-initiated callbacks signal high purchase intent. Every unanswered inbound call is a missed payment, not just a missed contact. |
| Volume reality | A 400,000+ call volume requires infrastructure that agents alone cannot provide. Consistent, compliant, high-frequency outreach requires debt collection management software built for automation. |
| Compliance requirement | Multi-state, multi-industry debt requires real-time compliance across Reg F and all applicable state regulations — non-negotiable at this scale. |
Customer Context – Our Approach To Fix The Challenges
The Solution
The Results
10X
ROI on inbound deployment
400K+
Outbound calls automated
50–55%
Inbound RPC rate with
zero missed callbacks
20-25%
Containment Rate
We wanted to automate both inbound and outbound collection calls, and Skit.ai, perhaps one of the best Voice AI solutions in the market, enabled us to do so. Our account penetration has increased many folds. So far, we have automated over 400,000 outbound collection calls and achieved a 10X ROI on the inbound calls. We are collecting faster and cost-effectively as well. We’re excited about expanding our partnership with Skit.ai even further.
Vice President at Southwest Recovery Services
To Summarize
Southwest Recovery Services partnered with Skit.ai’s for debt collections to overcome a low account penetration bottleneck and a costly inbound call problem. A two-phase Al inbound/outbound calling deployment automated over 400,000 calls, resolving the outreach gap and capturing every consumer callback. This strategy delivered a 10X ROI on inbound traffic alone and established a foundation for 100% inbound coverage.
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