Resources
Page 2 of 20
How ARM Companies Can Automate Right-Party Contact with Conversational AI
What Are Connect Rate and Right-Party Contact (RPC)? Making contact with the right consumer—right-party contact—is crucial for debt collection agencies, but it’s often more challenging than it seems. One might think a simple phone call is all it takes to speak to the consumer who owes the debt; but oftentimes, the phone number is wrong, […]
Tags: arm, connect rate, right-party contact
September 13, 2024
Day Knight & Associates Leverages Skit.ai’s Multichannel Conversational AI Solution to Double Collections
September 11, 2024
Are You Still Using an IVR Menu for Debt Collections?
What is IVR for Collections? IVR stands for “Interactive Voice Response,” a legacy technology that enables companies to automate both inbound and outbound calls. IVRs use a pre-recorded voice that interacts with consumers and guides them through a pre-set menu, which can be navigated by inputting DTMF (dual-tone multi-frequency) from the phone keyboard. Virtually everyone […]
Tags: Technology, IVR
September 10, 2024
6 Unexpected Capabilities of Conversational AI for Collections
For anyone working in the accounts and receivables industry, it’s unlikely not to have heard of Conversational AI for collections. Whether you’ve attended an industry event or visited an industry news site, you’ve likely encountered this technology. Many collection agencies and creditors across North America are adopting it to accelerate and enhance their collection strategies […]
How Auto Finance Companies Can Collect End-to-End Without Any Agent Intervention
The current economic volatility is affecting auto finance companies directly, and so are inflation and other consumer behavioral trends, making it a genuinely complex space to be in. Tracking the Fitch Ratings on Subprime Auto ABS (Asset Backed Security) provides a better understanding of the circumstances in 2024: With the auto finance industry expected to […]
August 14, 2024
Boost Your Collection Strategy with AI-powered SMS and Email Automation
For Canadian debt collection agencies and financial services organizations handling collections, consumer outreach has always been a multilayered challenge. Because of resource limitations, shrinking margins, and the difficult ecosystem of consumer collections, it’s not easy to reach debtors, with account penetration, right-party contact, and payment recovery being some of the hurdles faced by collectors. Two […]
August 13, 2024
Page 2 of 20