Augmented Voice Intelligence for Insurance

Deliver world-class customer service, personalize sales and increase the efficiency of renewal and payment reminders.

Delivering Measurable Business Outcomes
Up to 0
Automation of Your Customer Support Efforts
Up to 0
Increase in Policy Renewals
Up to 0
Reduction in Cost Per Renewal
Go Live 0
Weeks

Automate and simplify customer service

Resolve tier 1 queries and optimize for first contact resolution with a Voice AI solution that is intelligent, empathetic and modeled on human conversations. Give customers the power of self-service by automating repetitive requests, such as account and claims management. Eliminate wait times, reduce average handling time and deliver great service for your customers.

Empower your agents to handle complex requests

Free your agents from cognitively routine tasks and empower them to build relationships and be better advisors to your customers. Where human intervention is required, Skit.ai’s Digital Voice Agent seamlessly transfers calls to agents best suited to handle them. Agents are provided with relevant context to ensure that handoffs are seamless.

Expedite and maximize renewals

Automate renewal reminder calls at scale, faster and at significantly lower costs. Skit.ai’s Digital Voice Agent can personalize conversations based on propensity to pay and use persuasion workflows to ensure higher renewals. Identify customer segments, flag potential risks and optimize your outreach for maximum engagement and customer retention.

Grow Your Business
with Voice AI

Round the Clock Customer Support

Faster Resolution and Turnaround Times

Cost Optimization

Improve Contact Center Productivity

Tailor-Made Solutions for Insurance

Instant Lead Qualification

Pre-issuance Verification

Customer Support and Call Routing

Account and Claims Management

Policy Renewal and Reminder

Intelligent Upsell and Cross-sell

Proactive Outreach

Feedback and Voice of the Customer

With the voice assistant, we’re able to provide a high-quality and user-friendly contact centre experience, along with efficient call routing when required. Skit.ai worked closely with us to ensure a successful implementation.

Contact Center Modernization. Augmented by Voice AI.

Get started with the AI-powered augmentation of your customer service efforts today.