Augmented Voice Intelligence for Insurance
Deliver world-class customer service, personalize sales and increase the efficiency of renewal and payment reminders.
Delivering Measurable Business Outcomes
Increase in Policy Renewals
Reduction in Cost Per Renewal
Automate and simplify customer service
Resolve tier 1 queries and optimize for first contact resolution with a Voice AI solution that is intelligent, empathetic and modeled on human conversations. Give customers the power of self-service by automating repetitive requests, such as account and claims management. Eliminate wait times, reduce average handling time and deliver great service for your customers.
Empower your agents to handle complex requests
Free your agents from cognitively routine tasks and empower them to build relationships and be better advisors to your customers. Where human intervention is required, Skit.ai’s Digital Voice Agent seamlessly transfers calls to agents best suited to handle them. Agents are provided with relevant context to ensure that handoffs are seamless.
Expedite and maximize renewals
Automate renewal reminder calls at scale, faster and at significantly lower costs. Skit.ai’s Digital Voice Agent can personalize conversations based on propensity to pay and use persuasion workflows to ensure higher renewals. Identify customer segments, flag potential risks and optimize your outreach for maximum engagement and customer retention.
Grow Your Business
with Voice AI
Round the Clock Customer Support
Faster Resolution and Turnaround Times
Improve Contact Center Productivity
Tailor-Made Solutions for Insurance
Instant Lead Qualification
Customer Support and Call Routing
Account and Claims Management
Policy Renewal and Reminder
Intelligent Upsell and Cross-sell
Feedback and Voice of the Customer
With the voice assistant, we’re able to provide a high-quality and user-friendly contact centre experience, along with efficient call routing when required. Skit.ai worked closely with us to ensure a successful implementation.
Learn More About Voice AI
Contact Center Modernization. Augmented by Voice AI.
Get started with the AI-powered augmentation of your customer service efforts today.