Scale your Business with Conversational AI

One of the reasons why we wanted to partner with Skit.ai is because they are more agile. Voicebot capability is easier said than done. More importantly, the ability to connect with Axis Bank’s core technology is complex and therefore we wanted a partner who is willing to be agile, flexible to work with us and develop this product to suit our environment.

"We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful."

We recently experienced a significant expansion of our account base since acquiring a new collection agency. The adoption of Skit.ai's Conversational AI solution has already resulted in a 10X increase in our outbound collection efforts. With one client’s portfolio in particular, we witnessed a 160% spike in collections. The results have been remarkable.

We expect our collaboration with Skit.ai will boost our agency’s capabilities, by incorporating the augmented voice intelligence platform into our existing technology infrastructure. We foresee an enhancement in our outreach, augmented agent productivity, improved RPC rates, and, most importantly, a deeper portfolio penetration to boost revenue recovery for our clients.

Skit.ai has transformed our customer outreach. Previously, most of our calls resulted in disconnects or non-connects, with many people not engaging after the initial call or message. With Skit.ai, we now handle all inbound calls effectively. If the bot can’t fully resolve an issue or a customer wants to speak to someone directly, they can transfer to one of our dedicated agents, a team we’re actively growing. Skit.ai has truly improved our engagement and efficiency.