"We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful."

"Skit.ai’s Voice AI solution enables us to meet — and exceed — our targets regardless of staffing fluctuations and training gaps, especially in a market as competitive as the auto finance space in Texas.The process of making manual outbound calls for auto finance collections is very inefficient because you need to make many attempts to cover your portfolio. The Voice AI solution connects with thousands of files within minutes, establishes RPC, and engages with the consumers, delivering a curated portfolio to our agents and making their job more pleasant and efficient."

We recently experienced a significant expansion of our account base since acquiring a new collection agency. The adoption of Skit.ai's Conversational AI solution has already resulted in a 10X increase in our outbound collection efforts. With one client’s portfolio in particular, we witnessed a 160% spike in collections. The results have been remarkable.

"Skit.ai’s Voice AI solution has enabled us to reach a performance level that we could not have imagined before. Our clients are happy with our results, and so are our agents, who no longer have to spend time establishing right-party contact and get to interact with engaged consumers. I can easily say that Skit.ai’s solution has augmented our collection process".

Skit.ai’s Voice AI solution enables us to meet — and exceed — our targets regardless of staffing fluctuations and training gaps, especially in a market as competitive as the auto finance space in Texas. The process of making manual outbound calls for auto finance collections is very inefficient because you need to make many attempts to cover your portfolio. The Voice AI solution connects with thousands of files within minutes, establishes RPC, and engages with the consumers, delivering a curated portfolio to our agents and making their job more pleasant and efficient.

We were seeking a way to boost collections cost-effectively and without the need to add additional workforce. We began by leveraging Skit.ai to run a settlement campaign during tax season this year, with the technology adapting to our seasonal needs and business model. I don’t think technology will eliminate people, but having the right point of intersection between technology and human capital is how you can scale operations and make your business successful.

Skit.ai has transformed our customer outreach. Previously, most of our calls resulted in disconnects or non-connects, with many people not engaging after the initial call or message. With Skit.ai, we now handle all inbound calls effectively. If the bot can’t fully resolve an issue or a customer wants to speak to someone directly, they can transfer to one of our dedicated agents, a team we’re actively growing. Skit.ai has truly improved our engagement and efficiency.

Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor. We’ve been telling our peers in the industry that Skit.ai is one of the best ideas we’ve implemented at American Finance to date. We chose Skit.ai for its robust technology and understanding of the debt collections space, and we were equally impressed with how responsive and easy to work with the teams was.

"Before implementing Skit.ai’s Voice AI solution, we were only penetrating a small percentage of our accounts each month. We wanted to dig deeper into our portfolio in a cost-effective manner, without straining our resources. We were drawn to Skit.ai’s industry-specific expertise".

One of the reasons why we wanted to partner with Skit.ai is because they are more agile. Voicebot capability is easier said than done. More importantly, the ability to connect with Axis Bank’s core technology is complex and therefore we wanted a partner who is willing to be agile, flexible to work with us and develop this product to suit our environment.