Resources
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What is RAG? A Deep Dive into Retrieval Augmented Generation
The field of AI is advancing rapidly, especially in large language models. Prominent models like GPT-3 and GPT-4 have impressive capabilities in generating coherent, human-like text. However, these models face a significant limitation: they rely solely on the data they were trained on, often leading to outdated or contextually incorrect information. As a result, the […]
September 27, 2024
What Are the Most Important Integrations for a Conversational AI Platform?
You are ready to adopt a Conversational AI or Voice AI solution for your contact center, or you are in the process of adopting one—congratulations! Now is the time to think about integrations. In this article, we’ll discuss the benefits of integrating your Conversational AI platform with various tools and applications to transform your tech […]
Tags: integrations
September 26, 2024
How To Achieve A Positive Customer Experience in Collections with AI
Debt Collection and Positive CX: Is It an Oxymoron? Customer experience and debt collection might seem like an oxymoron at first glance. After all, for most people, the thought of being reminded about an outstanding debt is far from enjoyable. The perception of collection calls as uncomfortable or even stressful is widespread. However, just because […]
Tags: personalization, cx, customer experience
September 24, 2024
Beyond Automation: Embracing Conversational AI for Smarter, More Efficient Debt Collections
Over the past year, debt collection agencies have started using Conversational AI as part of their AI adoption strategy to enhance their collection processes. Early adopters have already seen significant benefits from adopting this technology. Recently, there has been a substantial advancement in the AI industry with the introduction of large language models (LLMs). These […]
Tags: debt collection, Agent Attrition, Call Automation, Voice AI, customer experience
What to Look for When Purchasing a Conversational AI Solution for Collections
You’ve been exploring Conversational AI as a possibile solution to automate your debt collection agency’s operations; you’re considering adopting AI to scale outbound and inbound calls and other interactions for collections. Congratulations—you’re in the right place. What next? A Conversational AI solution can significantly reduce your business’ collection costs and improve the success rate and […]
Tags: collections, debt collection
September 17, 2024
How Conversational AI Helps Collection Agencies Prepare for Tax Season
Tax season is the busiest time of the year for collection agencies. According to a recent report, at least 29% of Americans say they plan to use their tax refunds to pay off their debt. With a majority of U.S. residents receiving a tax refund from the government during this season, the number of people […]
Tags: tax season
September 13, 2024
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