Simone Somekh
May 6, 2024
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Buy Here, Pay Here car dealerships need to reach all of their active customers frequently and effectively. Conversational AI can help them do so in a scalable and cost-effective way.
Artificial intelligence is transforming the way car dealerships communicate with borrowers. Thanks to the use of interactive virtual assistants, dealerships are now able to automate intelligent, two-way conversations over multiple channels—voice text, email, and chat. This technology is emerging as a game-changer thanks to its cost-effective and scalable nature.
Based on data from our customers, we have seen that connectivity for a given set of accounts increases proportionally with retries. In other words, to boost connectivity, you should perform multiple follow-ups using Conversational AI.
Connectivity tends to peak at around 5 retries. The frequency and spacing of the retries can be programmed in compliance with TCPA requirements and state regulations.
The graphic below from a collection agency shows that, with 5 retries, the connectivity rate doubles.
Here are our tips to maximize your connectivity performance and boost revenue recovery:
Curious to learn more about how Conversational AI can enhance your collections strategy? Book a free demo with one of our experts.
The current economic volatility is affecting auto finance companies directly, and so are inflation and other consumer behavioral trends, making it a genuinely complex space to be in. Tracking the Fitch Ratings on Subprime Auto ABS (Asset Backed Security) provides a better understanding of the circumstances in 2024: With the auto finance industry expected to […]
For Canadian debt collection agencies and financial services organizations handling collections, consumer outreach has always been a multilayered challenge. Because of resource limitations, shrinking margins, and the difficult ecosystem of consumer collections, it’s not easy to reach debtors, with account penetration, right-party contact, and payment recovery being some of the hurdles faced by collectors. Two […]