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CX Platform

The World’s First Immersive CX Platform

We ensure you’re present for your customers at every step and touchpoint, delivering real-time,
hyper-personalized conversations that keep them engaged and satisfied.

Holistic. Hyper-personal. Omnichannel.

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A New Way of Looking at CX

At Skit.ai, our mission is to help companies overcome the constraints of cost, scale, and resources, allowing them to prioritize consumers and elevate their experiences. We enable enterprises to adopt a channel-agnostic approach, engaging consumers proactively rather than relying on the reactive, sales-driven methods of the past.

The Finest Virtual Agents,
Powering Immersive CX

Powered by advanced LLMs, Skit.ai’s Immersive CX platform predicts customer needs and issues based on demographics, account history, and subscription details. The platform recommends the most effective communication channels to enable more meaningful interactions for both consumers and businesses, all while minimizing time and effort.

For an optimized consumer outreach strategy, access data insights on who, when, and how to contact.

Get a single-screen view of engagement outcomes, both at a campaign level and account level, so that trends and outcomes can be easily analyzed to optimize your strategy.

Analyze the cost of delivering immersive CX and track the ROI. Monitor engagement trends and optimize your strategy for improved results.

Move beyond a “one-size-fits-all” approach and adopt a customer-centric strategy based on consumer behavior.
This not only helps resolve inquiries but enables effective
up-selling and cross-selling.

Deploying conversational data to drive CX

For an optimized consumer outreach strategy, access data insights on who, when, and how to contact.

Dashboards for customer engagement outcomes

Get a single-screen view of engagement outcomes, both at a campaign level and account level, so that trends and outcomes can be easily analyzed to optimize your strategy.

Monitor the cost of immersive CX and ROI

Analyze the cost of delivering immersive CX and track the ROI. Monitor engagement trends and optimize your strategy for improved results.

Hyper-personalized engagement strategy

Move beyond a “one-size-fits-all” approach and adopt a customer-centric strategy based on consumer behavior.
This not only helps resolve inquiries but enables effective
up-selling and cross-selling.

A Truly Channel-Agnostic CX

Regardless of the channel, our bots deliver the same level of capabilities and experience. By leveraging a combination of multiple channels, we help you deliver the best engagement results in the shortest amount of time.

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Reach out to consumers across any channel with the same
level of end-to-end capabilities.

Answer inbound inquiries across channels 24/7, never missing
an opportunity to help your customers.

Deliver the same level of high-quality service regardless of the
channel: voice, SMS, email, and chat.

Document all customer interactions and gather feedback on their preferred communication channels to continue improving their experiences.

Skit.ai’s LLM-powered decision engines use the entire interaction
history to craft personalized engagement strategies.

Beyond delivering quality service, our bots are proactive, too,
anticipating potential customer inquiries or needs.

Immersive CX Platform

The Only Platform Built for Immersive CX

Parameter-based strategy engine
  • Propensity to pay
  • Preferred mode of communication
  • Purchase history
  • Conversational history
Reoptimized based on outcomes
  • Monitor campaigns
  • Real-time analytics and dashboards
  • Trend analysis and reports
Simplifying strategy execution
  • Channels (voice, SMS, email, chat)
  • Account
  • Message
  • Timing

The Skit.ai Platform Edge

Omnichannel Compliance

Skit.ai’s solution combines every channel into one conversational flow
for each consumer, ensuring compliance at every touchpoint.

Go live in <48 hours

Whether you select a specific channel or deploy the full suite of our Conversational AI solutions, we’ll help you go live in less than 48 hours. This enables you to start benefiting from our solution right away.


Cutting-edge technology

With Skit.ai, you gain access to the most advanced Conversational AI technology in the collections space. Our industry-leading Generative AI-powered bots are ready to surpass human performance.

Domain expertise

When it comes to collection-specific conversations, we are not only industry pioneers but also, by far, the only company focusing primarily on collections. With Skit.ai, you get an unparalleled collection experience.


Minimal IT lift

We’ve simplified our solution to the core, requiring minimal technical involvement from your end during the implementation phase and beyond, so you can start benefiting without any hassle.

Achieve a higher CSAT score and transform your customer support.
Take the first step today!

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Latest reads from Skit.ai

Explore Resources

Featured Resource

An Introduction to Large Collection Models

We leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.

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Leveraging Cognitive Science to Improve CX with Voice AI

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How Skit.ai Elevates CX in AI-powered Collection Calls

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