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Skit.ai Analytics Ecosystem

Conversational Intelligence
Fueling Business Growth

Leverage real-time data analytics from every customer interaction to optimize support, enhance CX,
orchestrate engagement, and drive business growth with intelligent, predictive insights.

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One Platform Powering
Omnichannel Conversational Insights

Skit.ai’s channel-agnostic approach to customer support provides data-driven analytics that reflect consumer preferences, helping you select the optimal channel for engagement. Access real-time insights from every consumer interaction and monitor analytics to gain a 360-degree view of each conversational journey. Leverage GenAI-powered recommendations for better outcomes and positive experiences.

  • Analyze conversations for better CX.
  • Monitor containment, resolution, transfer, and AHT trends.
  • Get a consolidated view of each consumer journey across all touchpoints.

Data-Driven Decision-Making for Improved CX

Enhance customer service efficiency, personalize interactions, and boost customer loyalty.

  • Analyze customer behavior patterns and trends
  • Optimize support strategies with actionable insights
  • Continuously improve customer satisfaction and retention

Enable data-powered self-service

Convert conversational data into valuable insights and knowledge. Continuously refine your bots’ problem-solving capabilities to deliver the ultimate self-service experience for your customers.

  • Comprehensive call and chat analysis
  • Optimization of self-serve journeys
  • Performance metrics for continuous improvement

Harness predictive analytics for proactive customer engagement

Using Skit.ai’s predictive analytics, you can forecast trends, predict outcomes, and make data-driven decisions to optimize staffing and enhance training to offer the ultimate customer experience.

  • Identify peak call times and optimize resource allocation.
  • Forecast customer needs and behavior patterns.

Boost first contact resolution (FCR) with data-backed insights

With Skit.ai’s AI-powered insights, you can ensure that customers receive the answers they need the first time they contact you.

  • Measure and improve first-contact resolution rates.
  • Identify and address frequent issues with with real-time analytics.
  • Increase customer loyalty through more efficient service.

Gain feedback analytics for improved service

Access valuable insights from customer feedback across every channel, enhancing satisfaction and driving long-term loyalty.

Trusted by Industry-leading Businesses

Are you ready to harness the power of AI-driven analytics?

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Latest reads from Skit.ai

Explore Resources

Featured Resource

An Introduction to Large Collection Models

We leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.

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Beyond Automation: Embracing Conversational AI for Smarter, More Efficient Debt Collections

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Boost Your Collection Strategy with AI-powered SMS and Email Automation

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