Hello! Welcome to Skit.ai. Click here to book a demo.
Hello! Welcome to Skit.ai. Click here to book a demo.
Generative AI-powered Suite of Conversational Solutions for Enterprise.
Talk to One of Our Experts
Reduce the cost of customer outreach by 63% and boost ROI with GenAI-powered customer service, ensuring robust compliance and round-the-clock availability.
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Modernize your call center by moving beyond legacy technology such as including IVR systems.
With Skit.ai’s AI-powered solution, you can achieve seamless customer support automation across
all channels: voice, text, email, and chat.
We deliver world-class customer service in English, Spanish, French, and all major Indian languages,
including Hindi, Marathi, Gujarati, Tamil, Telugu, and over 160 dialects.
Up to
66%Reduction in
cost of outreach
Up to
33%Call containment
rate
Up to
40%Reduction in agent
handling time (AHT)
Up to
25%Boost in agent
productivity
Consistent
100%account
penetration
Deliver personalized support 24/7 with the speed and efficiency your customers expect. Our intuitive workflows and empathetic bots adapt based on sentiment analysis to enhance the customer experience.
Planning on launching a new product or service? Skit.ai’s omnichannel
bots can handle any volume of conversations with consumers, enabling
you to effortlessly scale your support and outreach efforts.
Automate the most mundane and routine tasks with intelligent voice and chatbots, enabling your live agents to handle more complex inquiries and issues. Skit.ai’s bots facilitate seamless agent transfers and callback scheduling, providing your agents
with the context needed for a smooth handoff.
With Skit.ai, you are guaranteed enterprise-grade security thanks to
enterprise-grade data privacy certifications such as SOC2 Type 2,
ISO 27001:2022, and PCI DSS.
We don’t just transfer calls; we perform skill mapping to connect customers with the right agent. Utilize intelligent call routing for seamless handovers that enhance customer journeys. Our bot can understand customer intent, review interaction history, and direct calls to the appropriate agent or escalation path as needed.
Our hyper-personalization capabilities leverage data to deliver tailored interactions
across all channels. By analyzing past behaviors and preferences, we create customized experiences that resonate with individual customers. This approach not only fosters deeper connections but also drives engagement, satisfaction, and loyalty, ultimately enhancing your overall customer journey.
Our omnichannel compliance filters ensure all interactions—voice, text, email, or chat—adhere to regulatory standards. By monitoring compliance, we guarantee consistent messaging across platforms, enhancing customer experiences while protecting your business from potential errors at every touchpoint.
Skit.ai’s Conversational AI offers out-of-the-box integrations with CRM, telephony, payment gateways, and more. Our enterprise solutions team ensures seamless integration across the tech stack, managing multiple stakeholders and enabling smooth conversation transfers between call centers and cloud infrastructure with 99.9% availability for reliable performance.
Learn More about IntegrationsWe leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.
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Customer Experiences,
Augmented by Conversational AI
United States:
135 Madison Ave, 7th Floor
New York, NY 10016
India:
Kothari Adonis,
1st & 2nd Floor,
#3/1, Old Madras Road,
Bangalore 560038
© 2024 Skit USA Inc. All trademarks are property of their respective owners.
