Since information and verification are not repeated, the agent picks up the conversation from the last point. This helps them lower AHT and achieve
better resolution.
Enhances response speed by generating contextual replies from
conversation history and knowledge articles.
Ease agent workload by automating conversation summaries, updating
customer information, verifying details, and closing tickets.
The agent and the bots are a team. After office hours,
calls get answered by the bot.
Gauge customer sentiment and get real-time suggestions on de-escalation
tactics so that every interaction is handled with empathy.
Keep a detailed log of all actions taken on a ticket, enabling any agent to
access the full context and seamlessly continue to work on a resolution.
