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Customer Experience 360

Creating Holistic Customer Experiences

Happy Customer. Higher Growth.

Deliver 360-degree customer experiences through
seamless, cohesive journeys that engage at every
touchpoint.

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The Future of Enterprise Customer Support

We’ve combined the power of Generative AI, omnichannel communications, and
industry expertise to create CX that leaves a mark.
Matchless self-service

Offer support with zero wait time, solving every consumer inquiry with Generative AI.

Hyper-personalization

Tailor customer experiences by leveraging insights from individual conversational history and account information.

Conversations continued across channels

Allow your consumers to switch between different channels of communication and continue their conversations seamlessly.

Ultimate conversational capabilities

Trained over a billion conversations, our LLMs can solve the most complex consumer inquiries.

Human-like interactions

Our bots handle natural-sounding, intelligent conversations in real-time and in multiple languages.

Preferred channel of support

Skit.ai’s LLM-powered strategy engine optimizes engagement by using each consumer’s preferred channel.

We Make Conversations Convenient for Superior Customer Experiences.
Rest Assured, This is Not Utopia.

End-to-end automation

Omnichannel
platform

Hyper-
personalization

Barge-in

24/7 Support

Instant responses

Multiple channels

Context-rich live
agent transfer

Zero hold and
wait times

Language switch

Easy to integrate

Compliant
conversations

Trusted by Industry-Leading Businesses

Immersive CX 360: Holistic, Accurate and Intelligent

Unlock a convenient self-service journey for exceptional customer
experiences with Skit.ai’s Cognitive AI assistants.

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Our AI-powered agents leverage Large Language Models (LLMs) and
advanced Natural Language Understanding (NLU) to seamlessly capture
caller intent, ensuring more accurate and responsive customer interactions.

In time-sensitive situations, our platform immediately eliminates all wait
times and addresses customer concerns. It enables contextually accurate
interactions without relying on predefined keywords, ensuring effective issue resolution.

Conversational AI can process voice and text inputs, filtering out ambient
noise to accurately capture customer responses in voice form.

If a consumer can’t take a call, they can reach out via text message or email.
Skit.ai’s communication suite provides real-time, 24/7 responses with
end-to-end collection capabilities.

We believe AI is here to augment, not replace, human work. Our AI solution
automates end-to-end interactions while seamlessly transferring complex
inquiries to a live agent when needed.


Transform Your Customer Experience.
Ultimately Leading to Higher Engagement and Better CX

Customer support is more than a service—it’s an opportunity for your business to grow alongside your customers.

Up to

40%

Reduction in average
handling time (AHT)

3.5

Or higher
CSAT score

24/7

Availability

25%

Boost in agent
productivity

2X

Connectivity

66%

Reduction in
cost of outreach

Unlock exceptional CX and empower your agents with Skit.ai. Learn how to transform customer service from a cost center into a powerful growth engine.

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Latest reads from Skit.ai

Explore Resources

Featured Resource

An Introduction to Large Collection Models

We leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.

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Blog

How To Achieve A Positive Customer Experience in Collections with AI

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Blog

Behind the Scenes: Leveraging SLU to Enhance Customer Experiences

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