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Healthcare Revenue Cycle Management (RCM) Providers

Boost Patient Engagement
and Maximize Collections

GenAI-powered omnichannel conversations help RCM providers overcome early-out collection challenges, boosting collections and enhancing patient experiences.

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Accelerate Value, Lower Collection Costs and Empower Your Staff

Collect more
payments

Shorten the
recovery cycle

Reduce
charge-offs

Solve staffing
challenges

Save
Costs

Retain Conversation Context Across Channels,
Boosting Patient Engagement

With Skit.ai’s Omnichannel Conversational AI solutions, early-out collection providers can initiate
thousands of conversations across various channels within minutes and handle inbound calls
and messages 24/7, so they never miss a single recovery opportunity.

Voice

Connect with customers, contain delinquencies, collect faster

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SMS

Boost engagement, post-call follow-ups, send payment links

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Email

Send out bill details and breakups, and set up context for calls

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Chat

Solve customer FAQs, register disputes, and customer complaints

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Your AI Partner From Outreach to Collections

Handle extensive outreach, including multiple follow-ups, to establish contact with patients. Reach out through the patient’s preferred channels, such as voice, SMS, or email, for a personalized approach.

Authenticate patients and provide bill breakup and account information. Send billing documents through email or SMS, enhancing the patient experience.

Assist patients in negotiating suitable payment plans. Set up payment plans or autopay to ensure a smooth bill resolution.

Send payment reminders on planned dates.Use SMS or email for a non-intrusive experience, maintaining a respectful engagement.

Collect payments on-call or direct patients to a mobile-friendly payment portal via a text-based link. Following payment, promptly send confirmations and receipts through SMS or email for record-keeping and peace of mind.

By integrating your dialer system with seamless Conversational AI capabilities and timely campaign analytics, Skit.ai expedites your collection process and enables your healthcare clients to maintain an efficient cash flow.

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Empowering Healthcare Providers to Optimize Cash Flow and Reduce Operational Costs While Improving Patient Experiences

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Extensive outreach through multiple channels boosts patient
engagement, leading to higher payment rates.

Targeted outbound campaigns powered by AI accelerate
the collection process.

By minimizing the number of bills sent to collections, AI helps
mitigate bad debt losses.

Conversational AI augments human resources, enabling your staff
to efficiently handle larger account volumes.

Automation reduces operational expenses and maximizes revenue
recovery, contributing to the business’ financial health.

Skit.ai offers multiple communication channels to meet diverse patient
preferences, enhancing engagement and fostering a positive experience.

Launch campaigns with a simple flat-file upload and go live in <48 hours

Generative AI-enabled 100% resolution rate with 24/7 inbound support

Omnichannel end-to-end collection automation

Scalable and automated patient outreach

Skit.ai’s bots can initiate personalized outreach to patients via multiple channels, such as phone calls with Voice AI, text messages, emails, and chatbots, ensuring a swift connection and effective engagement, while offering scalability to RCM providers.

Handle every inbound patient inquiry

Skit.ai’s Conversational AI solution handles every inbound inquiry; it can authenticate patients, clarify bill breakdowns, answer frequently asked questions, facilitate on-call payments, share text-based payment links, and even set up payment plans, offering convenience and maximizing payment opportunities.

Improve efficiency and reduce agent costs

Skit.ai’s solution augments human efforts by automating the most repetitive and time-consuming tasks, empowering your staff to focus on resolving complex disputes and providing personalized patient assistance when needed. This includes clarifying bills, patient follow-ups, payment assistance, and post-call activities.

Delivering value to 100+ businesses:

2X

Collections

100%

Account
penetration

2X

Boost in
connectivity rate

24/7

Support

40%

Reduction in
cost of collections

Reach 100% account penetration and 2X connectivity within a week.

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Latest reads from Skit.ai

Explore Resources

Featured Resource

An Introduction to Large Collection Models

We leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.

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Blog

Rising HDHPs and the Cure for RCM Providers: Multichannel Conversational AI

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Conversational AI Can Help RCM Providers in Early-Out Collections and Here’s How

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