Harshad Bajpai
May 25, 2023
Skit.ai‘s Augmented Voice AI Platform is now powered by Generative AI. With the incorporation of Generative AI, we are taking a giant step forward in capabilities of our Conversational Voice AI solution. The conversations are about to become more natural, and the capability to handle complex conversations significantly better leading to better CX and more collection for collection agencies.
At Skit.ai, we embrace the future and prepare to go beyond it.
With the application of LLMs, we are seeing a big jump in the conversational capabilities of our solution:
Not resting with massive gains we are achieving with basic LLMs, we intent to take it a notch further up and outperform human collectors.
An agents performance rests on two things: ability to communicate and technical skills. At Skit.ai, we see that with current LLMs, we can achieve superlative communication skills, and by training extensively with end-user data, we can achieve high degree of technical skills. Hence our solution can excel on both the fronts.
To share a rough estimate: the best performing agent finds success on 5% call (out of connected calls), while low performers convert ~2% of calls.
With generative AI, we take a big jump. From the current voicebot conversion capability of around 1-2%, we expect the performance to jump 3-4 folds. Beyond this, our Reinforcement Learning platform learns from outcomes to personalize the conversation to figure out the ideal strategies, learning from thousands of daily conversations.
Generative AI with its unparalleled conversational capabilities needs to be complemented with equally capable speech synthesis and understanding systems that produces the right speech given the output from LLMs. And that is one of the major areas from the many below:
Ultimately, we will be able to deliver the most engaging conversations that delight consumers by solving their problems better than human agents.
Below are the major impact areas we will more the needle on:
Though the improvements in our Augmented Voice Intelligent Platform are visible and clear, we will further our efforts to achieve greater performance gains and stay ahead of the curve.
To learn more about how Voice AI can help support your human resources and scale their collection efforts with call automation, schedule a call with one of our experts or use the chat tool below.
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