AI seamlessly logs customer interaction details into your CRM, retrieves past conversations, and references prior complaints, enabling highly personalized
support. This enhances customer experience, particularly for loyalty members
and frequent flyers, leading to higher CSAT and improved retention.
Route calls are made based on user intent to go to the right department—
whether it’s bookings, baggage, refunds, or loyalty programs—for a more
efficient experience.
Automate repetitive tasks, reduce average call time, and manage call
spikes, allowing agents to handle complex situations quickly.
Intelligent routing and updated customer information enable faster
resolutions, leading to higher FCR and improved customer satisfaction.
AI extracts past interactions to provide seamless handoffs, lowering
AHT by eliminating hold times, long IVRs, and unnecessary escalations.
