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Creditors

Catapult Customer
Experiences to New
Heights

Banks | Federal Lenders | Captive Lenders | Auto Finance | Fintech Mortgage Lenders | Credit Card Companies | Utility Providers | Healthcare

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Achieve Consistent Customer Engagement and Delight

Leverage artificial intelligence across multiple communication channels to improve payment
recoveries recoveries through empathetic consumer interactions.

The only Omnichannel AI solution built for collections

Voice AI

Eliminate wait times and ensure no collection opportunities are missed with proactive outreach.

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SMS

Boost consumer engagement through customizable outreach campaigns designed for maximum impact.

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Email

Automate responses in real-time to increase reach and improve customer interactions.

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Chat

Enable convenient self-service options to enhance collections and customer satisfaction.

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Eliminate wait times and enable your customers
to interact effortlessly with your business.

Allow them to ask questions, make payments, and perform account transactions using
natural-sounding, human-like language—eliminating the need to wait for a live agent.


Elevated CX at Scale

24/7 Availability: Omnichannel Conversational AI can provide round-the-clock assistance across multiple channels—voice, chat, SMS, and email—ensuring customers get help whenever they need it.

Instant Responses: Eliminate wait times with instant replies, improving customer satisfaction and engagement.

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Increased Efficiency and Productivity

Automation of Routine Tasks: Automate the most common inquiries and transactions, empowering your live agents to focus on more complex tasks.

Seamless Integration: Integrate with your tech stack, including payment gateways and CRM platforms to streamline payment workflows and improve operational efficiency.


Improved Self-Service Options

Lower Operational Costs: Reduce the need for a large customer support staff by automating large volumes of interactions with artificial intelligence. Enable your customers to perform routine transactions such as payments and account updates through AI-powered interfaces.

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Omnichannel Customer Experiences

Provide a consistent and seamless experience across multiple channels, including voice, chat, and email. Enable your customers to seamlessly switch between channels without losing context, ensuring a smooth and cohesive interaction experience.

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Data Insights and Analytics

Access actionable insights to guide your decision-making process. Skit.ai’s software analyzes response patterns and data to recommend best practices, such as the optimal channel, timing, and number of engagement retries for each customer.

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Delivering value to 100+ businesses

100%

Consistent
account penetration

66%

Reduction in
cost of outreach

2X

Boost in
connectivity rate

24/7

Support

33%

Containment rate

Accelerate your collections with the seamless integration of Skit.ai’s Conversational AI capabilities.

Easy to deploy, easy to integrate, easy to use.

See What Our Customers Are Saying

Skit.ai’s Digital Voice Agent is performing as well as our average collector on the floor...

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Dean Stibbs Director of Information Technology at American Finance

….were seeking a way to boost collections cost-effectively and without the need to add additional workforce....

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Daniel Klein CEO of Uown Leasing

Latest reads from Skit.ai

Explore Resources

Featured Resource

An Introduction to Large Collection Models

We leveraged Generative Al and consumer interactions to build a collection propensity score. Our Large Collection Model (LCM) can guide creditors and collection agencies in executing successful recovery campaigns by identifying engagement patterns.

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Blog

Are You Still Using an IVR Menu for Debt Collections?

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Blog

Beyond Automation: Embracing Conversational AI for Smarter, More Efficient Debt Collections

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