Encryption key access restricted

The company restricts privileged access to encryption keys to authorized users with a business need.

Unique network system authentication enforced

The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

Remote access MFA enforced

Production systems can only be accessed remotely by authorized employees using multi-factor authentication.

Remote access encrypted enforced

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

Infrastructure performance monitored

An infrastructure monitoring tool is utilized to monitor systems, infrastructure, and performance and generates alerts when specific predefined thresholds are met.

Production inventory maintained

The company maintains a formal inventory of production system assets.

Password policy enforced

The company requires passwords for in-scope system components to be configured according to the company's policy.

MDM system utilized

The company has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

Data encryption utilized

The company's datastores housing sensitive customer data are encrypted at rest.

Control self-assessments conducted

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.

Data transmission encrypted

The company uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.

Vulnerability and system monitoring procedures established

The company's formal policies outline the requirements for the following functions related to IT / Engineering:

• vulnerability management;
• system monitoring.

Whistleblower policy established

The company has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.

Risk assessment objectives specified

The company specifies its objectives to enable the identification and assessment of risk related to the objectives.

Risks assessments performed

The company's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.