Transform CX with Augmented Voice Intelligence
Help your customers engage actively with customer support, and improve customer satisfaction and loyalty.
Bias for Resolution | 24/7 Support | Increased CSAT
Show customers that you care
Give customers the power of self-service by automating repetitive queries. Do away with hold times and complex IVR trees, and optimize for first contact resolution without human intervention. With Skit.ai’s Digital Voice Agent, provide round-the-clock support that is proactive, empathetic and personalized, at scale. Deliver delightful customer experience for higher customer lifetime value, at remarkably lower costs.
Increase agent productivity
Skit.ai’s Digital Voice Agent resolves tier 1 queries end-to-end, so agents can focus on more complex problems. Build relationships with customers by intelligently routing calls to agents best suited to handle them, and prepare your agents with more context than ever before. Scale up for seasonal surges and handle hundreds of concurrent calls, without having to strain or expand your agent workforce.
Keep customers informed about order, account and service status by automating high-volume reminders and updates. Anticipate and address customer issues and leverage deep customer insights to personalize these conversations. Manage customer expectations and experience more efficiently and at lower costs, with Skit.ai’s Digital Voice Agent.
Solutions for Better
Automated FAQ Handling
User / Service Authentication
Data Collection and Enrichment
Intelligent Call Routing
Automated Scheduling and Reservations
Diagnostics and Troubleshooting
Contact Center Modernization. Augmented by Voice AI.
Get started with the AI-powered augmentation of your customer service efforts today.