Personalize shopper journeys, improve customer loyalty and drive revenue
With Augmented Voice Intelligence for Retail and eCommerce
Delivering Measurable Business Outcomes
Reduction in Operational Costs
Customer Satisfaction Scores
Reduction in Average Handle Time
Craft unique online and offline shopper journeys
Enable better product research for your customers by helping them get to product and store information faster. Automate inventory checks and product availability across your online and brick-and-mortar stores. Seamlessly bridge e-commerce and in-store experiences via personalized offers and recommendations, driving conversions and loyalty.
Guide customers towards faster purchases
Speed up the purchase decision, reduce friction and add value to the shopper journey with a strong voice support channel. Augment services such as try-before-you-buy and click-and-collect with timely communication at scale. Anticipate points of customer hesitation and offer personalized nudges towards making the purchase.
Provide seamless support and a robust feedback loop
Improve call center efficiency and reduce costs, with Skit.ai’s Digital Voice Agents handling frequently asked questions such as order status or returns management. Help customers resolve these queries faster, enabling them to continue on their shopper journey. Capture customer feedback on the shopping experience as well as your products and services.
Grow Your Business
with Voice AI
Higher Self-Service Rates
Higher Customer Satisfaction and Loyalty
Lower Average Costs and Contacts Per Order
Tailor-Made Solutions for Retail and E-Commerce
Account Management and Loyalty
Order and Delivery Management
Billing and Payments
Return and Refund Management
Product and Store Information
Personalized Promotions and Offers
The ability to connect with Axis Bank's core technology is complex and therefore we wanted a partner who is willing to be agile, flexible to work with us and develop this product to suit our environment.
Learn More About Voice AI
for Retail and E-Commerce
Contact Center Modernization. Augmented by Voice AI.
Get started with the AI-powered augmentation of your customer service efforts today.