Augmented Voice Intelligence
for Retail and E-Commerce

Personalize shopper journeys and deliver world-class support to improve customer engagement, nurture loyalty and drive revenue.

Delivering Measurable Business Outcomes
Up to 0
Automation of Your Customer Support Efforts
Up to 0
Reduction in Operational Costs
Over 0
Customer Satisfaction Scores
Up to 0
Reduction in Average Handle Time

Craft unique online and offline shopper journeys

Enable better product research for your customers by helping them get to product and store information faster. Automate inventory checks and product availability across your online and brick-and-mortar stores. Seamlessly bridge e-commerce and in-store experiences via personalized offers and recommendations, driving conversions and loyalty.

Guide customers towards faster purchases

Speed up the purchase decision, reduce friction and add value to the shopper journey with a strong voice support channel. Augment services such as try-before-you-buy and click-and-collect with timely communication at scale. Anticipate points of customer hesitation and offer personalized nudges towards making the purchase.

Provide seamless support and a robust feedback loop

Improve call center efficiency and reduce costs, with Skit.ai’s Digital Voice Agents handling frequently asked questions such as order status or returns management. Help customers resolve these queries faster, enabling them to continue on their shopper journey. Capture customer feedback on the shopping experience as well as your products and services.

Grow Your Business
with Voice AI

Higher Self-Service Rates

Higher Customer Satisfaction and Loyalty

Higher Revenue

Lower Average Costs and Contacts Per Order

Tailor-Made Solutions for Retail and E-Commerce

Account Management and Loyalty

Order and Delivery Management

Billing and Payments

Return and Refund Management

Product and Store Information

Customer Support

Personalized Promotions and Offers

Customer Feedback

The ability to connect with Axis Bank's core technology is complex and therefore we wanted a partner who is willing to be agile, flexible to work with us and develop this product to suit our environment.

Contact Center Modernization. Augmented by Voice AI.

Get started with the AI-powered augmentation of your customer service efforts today.