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Powerful Digital Voice Agents Designed and Built for Your Enterprise

Natural | Accurate | Reliable | Scalable

Natural and accurate voice conversations

  • Modeled on human speech patterns

    Skit.ai’s Digital Voice Agent is built to solve challenges that are peculiar to voice—such as ambient noise, speech disfluencies, filled pauses, conversational barge-in, language mixing and switching.

  • Semantic understanding

    Built for natural conversations, Skit.ai is designed to understand the meaning of what your customers are saying, no matter the constraints in connotation.

  • State-of-the-art text-to-speech

    Our fit-for-purpose TTS allows you to use your brand voice, and control tone, pitch and tempo to suit the use case and emotional state of your customers.

Hyper-personalized and multilingual

  • Context and sentiment-aware

    Our Digital Voice Agent can draw and retain context from multiple channels to personalize conversations and actions based on previous interactions and customer sentiment.

  • Preference-aware

    Skit.ai’s solutions are designed to cater to every customer’s needs—such as optimal time for outreach or the right human agent to handle their query—to provide delightful experiences.

  • Multilingual

    Our Digital Voice Agent can understand and converse in 16+ languages, dialects and accent variations so that each of your customers feels heard and understood.

Augmenting omnichannel conversations

  • Intelligent transfers and callbacks

    Skit.ai’s Digital Voice Agent can perform automatic callbacks, schedule callbacks from human agents and transfer calls to the right agent, for seamless communication without losing context.

  • Visual call assist

    Guide your customers through actions—such as filling out forms or making payments—with Skit.ai’s interactive Visual Call Assist, for smoother and faster goal completion without human intervention.

  • Omnichannel integration

    Our platform supports out-of-the-box connectors to integrate across multiple communication channels such as SMS, WhatsApp, chatbot and email for information exchange, validation and context.

Control center and analytics

  • Performance monitoring and course correction

    Get real-time insights on conversation data—both call drivers as well as granular call data—for proactive and continuous improvement.

  • Actionable insights and intelligence

    Get actionable insights and use these to provide better customer experience and make more informed business decisions.

  • Intuitive campaign management

    Run end-to-end outbound campaigns at scale across the customer lifecycle, with full visibility and control over campaign settings—such as call triggers, customer cohort management and personalization.

Faster and Flexible Deployment

Get up and running fast

Pick the deployment mode of your choice—on-cloud, on-premise or hybrid. With Skit.ai, the focus is on going live, on time and on budget.

Roll out new use cases at speed

With our highly configurable off-the-shelf use cases, intents and out-of-the-box integrations, you get the functionality and value you expect—fast.

Deploy new capabilities rapidly

Skit.ai’s intent marketplace and sub-flows offer you highly accurate, ever-learning, and reusable components to build your custom solutions faster.

Security, Scalability, And Reliability

Data security

Compliant with global data protection and security standards such as ISO, SOC, and GDPR.

Platform security

Complete control over how your data is accessed and used.

Availability and scalability

High availability infrastructure that runs 24x7 with dynamic load balancing.

Out-of-the-box Integration

Contact Center Integrations
  • Amadeus
  • Aspect
  • Twillo
  • RingCentral
  • Genesys
  • Ujet
  • Avaya
  • Five 9
  • Fuze
  • TD
  • Cisco
CRM and Ticketing
  • Siebel
  • Freshdesk
  • Salesforce
  • Servicenow

With the voice assistant, we’re able to provide a high-quality and user-friendly contact centre experience, along with efficient call routing when required. Skit.ai worked closely with us to ensure a successful implementation.

Contact Center Modernization. Augmented by Voice AI.

Get started with the AI-powered augmentation of your customer service efforts today.