December 6, 2022
2022 has been a pretty eventful year for Skit.ai! In this article, we will re-live some of our company’s most notable moments in the U.S. in 2022, including media mentions, award recognitions, and more. This was an exceptional year for our company and the Voice AI industry at large. Get a cup of coffee or tea ready, and join us as we go down memory lane!
The year was marked by the announcement of Skit.ai’s new New York City headquarters.
In the announcement, Skit.ai’s CEO Sourabh Gupta said: “We’re continually listening to our customers, conducting market research, and making enhancements to our artificial intelligence system to deliver a best-in-class solution that helps contact center agents offer modernized and reliable customer service, leaving a lasting impression and positive satisfaction rate for their company. We look forward to expanding our U.S. customer base and building new relationships to help elevate the customer experience, optimize costs, maximize operational efficiency and increase company revenue.”
In the summer of 2022, Christopher Elliott, a reporter at the Washington Post, quoted Sourabh Gupta in an article about customer service in the travel industry. The piece explained that Skit.ai develops an artificial intelligence-driven voice technology.
Gupta was quoted saying, “Travelers should look for companies that offer round-the-clock assistance and a way to reach key information, even when human support agents might not be available.” The article continued: “You can tell your travel company has this by looking for a ‘contact us’ feature on its site that offers 24/7 phone, chat and email support.”
In July 2022, Skit.ai was given the “Disruptive Technology of the Year” award at the CCW Excellence Awards Gala held in Las Vegas. The event is part of Customer Center Week and recognizes “the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.”
Upon accepting the award, Gupta said: “We are thrilled to be recognized by CCW. This award underscores the reason for our existence – to improve contact center operations, so both the agents and customers have a more seamless experience. Being recognized for the most disruptive technology solution in contact center operations is a reminder of why we all come to work each day. We’re excited for what the future has in store for our company and the industry at large.”
In August 2022, Skit.ai’s Indian branch was certified as a Great Place to Work® for the year 2022 in the mid-size company category.
As part of the Trust Index Employee Survey conducted by GPTW, employees ranked the company favorably on parameters such as Credibility, Respect, Fairness, Pride, and Camaraderie. The certification affirmed the company’s core cultural values of striving for excellence, being a learning organization, building a client-first mindset, exercising constructive disagreement, and fostering commitment at work.
In August 2022, Skit.ai was honored with yet another award in the United States. The solution was named a Bronze Stevie Winner in the Business Technology Solution: Artificial Intelligence/Machine Learning Solutions category as part of the International Business Awards.
This award recognized Skit.ai’s Augmented Voice Intelligence Platform as an innovative technology solution that fuels effortless contact center conversations to manage customers’ needs more efficiently and painlessly.
The Stevie Awards are the world’s premier business awards that honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide.
CMSWire quoted Skit.ai’s CEO Sourabh Gupta in an article about the ways the COVID-19 pandemic has affected the Voice of the Customer. Gupta said: “Especially in customer service roles such as restaurants and stores — employees have reported that customers are more demanding than ever before. With many employees in this industry switching to better-paying industries, this only increases customer frustration as these establishments try to find help.”
In another article, CMSWire asked Gupta to share his insights on how AI is shaping the future of customer interactions. “With Voice AI, brands can cut down on customer wait times, shorten the time they spend on the phone, and effectively answer their questions faster,” said Gupta.
TechBullion published an extensive interview with Gupta, who shared his vision for the company and the conversational AI industry at large. “Our vision in creating the company is to elevate customer experiences and lay the groundwork for the future of voice interactions,” Gupta said.
Also VentureBeat featured Skit.ai in an article about the ways AI predicts hurricanes and answers calls for help in their aftermath. The reporter noted that, “with emergency hotlines, hospitals and utility call centers being inundated with calls, speaking with a voicebot during a time fraught with anxiety and fear can help.”
“In a sensitive or dangerous situation, Voice AI can be used to provide customers with crucial information in real-time, answer questions and redirect the more complex calls to a human agent,” Gupta told VentureBeat.
Last but not least, Authority Magazine published an extensive interview with Gupta conducted by Tyler Gallagher. In the interview, Skit.ai’s CEO discussed his personal journey, his vision for the company, and the AI industry’s current challenges.
We are looking forward to an even more exciting and productive year in 2023!
Hungry for more? Follow our page on LinkedIn and stay tuned for many more updates in 2023. Happy New Year!
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