Shrutidhara Kakoti
May 6, 2024
Hello! Welcome to Skit.ai. Click here to book a demo.
Hello! Welcome to Skit.ai. Click here to book a demo.
Are you grappling with the challenge of reaching out to a vast number of accounts with limited staffing resources?
Is the task of engaging meaningfully with each consumer proving to be a daunting feat?
One of the most significant hurdles in collections is the sheer volume of accounts that need attention. Traditional methods involve reaching out to thousands of consumers, which is time-consuming and resource-intensive.
Skit.ai enables collection agencies of all sizes to reach thousands of accounts within minutes. You can automate compliant outbound outreach of your consumer portfolio and ensure 100% account penetration.
Skit.ai doesn’t just enhance outreach efforts; it also enables you to connect with consumers during weekends and after work hours when agents are usually unavailable for outreach campaigns, yet consumers are more inclined to pick up the phone and engage.
Why give apples to your consumers when they’ve clearly said they want oranges?
Consumers nowadays have diverse preferences when it comes to communication channels. Depending on their demographics and behavior, they will prefer to use different channels.
Skit.ai offers multichannel engagement capabilities, enabling collections agencies to connect with debtors through their preferred mode of communication.
Whether it’s sending personalized emails, automated SMS reminders, or initiating interactive voice calls, Skit.ai ensures that agencies can engage with debtors on channels they are most likely to respond to. This strategic approach significantly increases the chances of meaningful engagement and debt resolution, ultimately driving higher recovery rates.
Skit.ai provides collections agencies with many actionable insights to guide their decision-making process. It uses debtors’ response patterns to recommend best practices, such as when and how to reach out to effectively engage with debtors.
Merely increasing the frequency of contact with debtors doesn’t always translate to higher connection rates. Skit.ai’s software analyzes data and recommends the optimal number of engagement retries (while ensuring compliance with regulatory bodies) to achieve an optimal connection rate. It can also suggest the optimal mode of communication for better engagement.
Curious to learn more about how Conversational AI can maximize your account penetration? Book a free demo with one of our experts.
What is IVR for Collections? IVR stands for “Interactive Voice Response,” a legacy technology that enables companies to automate both inbound and outbound calls. IVRs use a pre-recorded voice that interacts with consumers and guides them through a pre-set menu, which can be navigated by inputting DTMF (dual-tone multi-frequency) from the phone keyboard. Virtually everyone […]
For anyone working in the accounts and receivables industry, it’s unlikely not to have heard of Conversational AI for collections. Whether you’ve attended an industry event or visited an industry news site, you’ve likely encountered this technology. Many collection agencies and creditors across North America are adopting it to accelerate and enhance their collection strategies […]