Shrutidhara Kakoti
May 23, 2024
Hello! Welcome to Skit.ai. Click here to book a demo.
Hello! Welcome to Skit.ai. Click here to book a demo.
Multichannel Conversational AI automates interactions across various communication channels—such as voice, text, chat, and email—to engage with consumers through their preferred mode of communication and assist them in resolving their debt.
This significantly improves the consumer experience throughout the recovery journey. Consumers can seamlessly switch between channels without losing the context of their previous interactions.
What benefits have early adopters of Multichannel AI seen in the accounts receivables industry?
Implementing a multichannel strategy has enabled industry-leading organizations to drastically reduce the cost of collections. Thanks to the technology, live agents can focus on more complex, revenue-generating tasks, while AI handles the most repetitive and routine tasks. This strategy boosts agent productivity and decreases agent dependency, solving the staffing and resource challenges many financial services organizations face.
Here are some examples of the overall improvements in collections a Missouri-based collection agency experienced by leveraging Skit.ai’s suite of Multichannel Conversational AI.
Curious to learn more about how Conversational AI can enhance your collections strategy? Book a free demo with one of our experts.
What is IVR for Collections? IVR stands for “Interactive Voice Response,” a legacy technology that enables companies to automate both inbound and outbound calls. IVRs use a pre-recorded voice that interacts with consumers and guides them through a pre-set menu, which can be navigated by inputting DTMF (dual-tone multi-frequency) from the phone keyboard. Virtually everyone […]
For anyone working in the accounts and receivables industry, it’s unlikely not to have heard of Conversational AI for collections. Whether you’ve attended an industry event or visited an industry news site, you’ve likely encountered this technology. Many collection agencies and creditors across North America are adopting it to accelerate and enhance their collection strategies […]