One Conversation,Multiple Channels
Supercharged by Generative AI
Outbound and Inbound Call Automation | Context-based Live Agent Transfers Two-way Email, Chat, and SMS Automation
Boost collections with Skit.ai’s suite of Conversational AI solutions: Leverage limitless scalability and efficiency for superior outcomes and CX
Optimize Your Collections:
Integrate Data Insights and Multichannel Strategies
Zero Silos:
Channels that communicate with each other
24/7 Instant Support:
Two-way conversations in Voice, SMS, Email, and Chat
Hyper-personalization:
Preferred channel, time, and payment plans
Consumer Convenience:
End-to-end collection capability across channels
Seamless Integrations:
Payment gateways, systems of record, and telephony
Simplifying Recovery: Making It Effortless and Efficient
Connect with your consumers using the channels they prefer
Connect. Converse. Collect.
Collections is all about establishing connections with consumers. At Skit.ai, we enable collection agencies and creditors to connect with consumers across the channel of their choice and interact to help them resolve their debt. A conversation on one channel can continue on another channel for quicker collections.
- Dial 1000s of calls within minutes to achieve 100% account penetration. Initiate calls at your preferred times and schedule callbacks upon request.
- Persistent retries and callbacks can maximize connectivity toincrease opportunities to collect.
- Use AI assistants to send emails and text messages at the right time, with the right information.
- Voice AI
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- Verify and authenticate consumers on-call.
- Respond to all inbound consumer inquiries 24/7, after business hours and even holidays.
- Capture promise-to-pay (PTP) or Negotiate payment plans
- Transfer calls to live agents and empower agents to focus on high-value tasks and accounts..
- AI Assistants
- Verify and authenticate consumers over email, chat, or text.
- Remind consumers of due payments and capture promise-to-pay (PTP)
- Respond to queries, 24/7 and enable consumers to use the channel of their choice.
- Voice AI
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- Payment Automation
- Payment plan negotiation
- Settlements
- Enable payments via SMS or on-call
- Live Agent Transfer
- After capturing PTP, transfer the call to a live agent to help consumer complete their payment.
- Payment Automation
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- AI Assistants
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- Payment Automation
- Using payment gateways, enable the consumer to make payments via their preferred channel.
- Schedule callbacks whenever requested
- Payment Automation
Connect
- Dial 1000s of calls within minutes to achieve 100% account penetration. Initiate calls at your preferred times and schedule callbacks upon request.
- Persistent retries and callbacks can maximize connectivity toincrease opportunities to collect.
- Use AI assistants to send emails and text messages at the right time, with the right information.
Converse
- Voice AI
-
- Verify and authenticate consumers on-call.
- Respond to all inbound consumer inquiries 24/7, after business hours and even holidays.
- Capture promise-to-pay (PTP) or Negotiate payment plans
- Transfer calls to live agents and empower agents to focus on high-value tasks and accounts..
- AI Assistants
- Verify and authenticate consumers over email, chat, or text.
- Remind consumers of due payments and capture promise-to-pay (PTP)
- Respond to queries, 24/7 and enable consumers to use the channel of their choice.
Collect
- Voice AI
-
-
- Payment Automation
- Payment plan negotiation
- Settlements
- Enable payments via SMS or on-call
- Live Agent Transfer
- After capturing PTP, transfer the call to a live agent to help consumer complete their payment.
- Payment Automation
-
- AI Assistants
-
- Payment Automation
- Using payment gateways, enable the consumer to make payments via their preferred channel.
- Schedule callbacks whenever requested
- Payment Automation
From Small Talks to Smart Conversations with Our State-of-the-Art Generative AI Models
Disposition Capture
Seamless Scalability
Portfolio Segmentation
Rapid Account Penetration
Conversational AI & Agent Collaboration
Large Language Model
Our solution has become significantly more capable with the incorporation of Generative AI, giving it the unprecedented ability to handle complex conversations, resolve all queries, smartly negotiate debt, capture disposition better, and accelerate recovery.
Entry into new markets, changing conversations with changes in regulations and understanding even the bizzarest of consumer replies — our LLMs are game changers.
Context portability across channels reduces AHTs, and superior performance on all fronts, leading to improved collections.
Compliant with All Federal and State Regulations
The conversational design’s compliance filters ensure regulatory compliance with the FDCPA, Reg F, and more, including Mini Miranda disclosure.
Our solution triggers campaigns in sync with regulatory guidelines, respecting the industry’s compliant outreach frequency at the federal and state levels.
Our solution adheres to industry-specific regulations and certifications, such as PCI-DSS, SOC2,ISO 27001:2022, HIPAA, and more
Compliance First Approach
- Timings
- Frequency
- Customer Consent
- Mini Miranda
- Validation Letter
- Identity Disclaimer
- Data Storage
Out-of-the-box Integrations
Control Center and Analytics
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Performance monitoring and course correction
Get real-time insights on conversation data—both call drivers as well as granular call data—for proactive and continuous improvement.
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Portfolio Segmentation
By utilizing essential information and gaining visibility into RPCs, PTP, and other relevant dispositions, a collection agency can improve its collection strategy.
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Intuitive Campaign Management
Run end-to-end outbound campaigns at scale with full visibility and control over campaign settings—such as call triggers, customer cohort management and personalization.
GO LIVE IN LESS THAN 48 HOURS
Conversational AI for scalable consumer conversations that are easy to deploy and compliant
